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Sales Manager

TECHNOLOGY FIRM, Full-Time

New York, NY

$80,000 - $100,000


The Role:

A New York City based technology firm that uses artificial intelligence and robotics to store, share and duplicate physical keys and RFID cards is looking for a Sales Manager to help grow the sales team and drive customer conversions,.

 

 

JobĀ  Description:

 

  • Monitoring and evaluating performance against KPI.
  • Preparing reports and analyzing data to assist management as they determine call center goals and staffing levels.
  • Practice a data-driven approach to implement improvements to sales processes and tactics.
  • Collaborate with internal and external partners to advocate for the sales team to achieve necessary buy-in and support to achieve KPIs.
  • Ensure agents understand and align with all team objectives, performance standards, and policies.
  • Actively performance manage team by providing scorecards and improvement plans.
  • Create and deliver training materials and sales processes.
  • Reinforce sales best practices with Representatives
  • Monitor and evaluate team performance, provide learning or mentoring opportunities, and taking corrective action, if necessary.
  • Ensuring the team is maintaining a high level of professionalism with customers and establishing a positive rapport with every caller.
  • Hire and on-boarding of new sales Representatives.
  • Communicate the needs of the sales team to senior management to garner support.

Required Skills:

  • Shown experience as a call center Manager or similar leadership positions
  • Minimum of five years of sales experience with cross-selling, upselling or referring products.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Extraordinary verbal and written communication skills.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous when navigating tense situations, especially during busy hours.
  • The ability and willingness to readily adapt to changes in the workplace.
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