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Desktop Support Engineer

  • Compensation: $85.00 - $120.00 Per Year Plus Bonus
  • Location: New York, New York
  • Type: Perm
  • Job #21013

Position: Desktop Support Engineer

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience supporting MS Windows Desktop/Server environments within a global Hedge Fund, Bank or financial technology vendor, leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. 

Responsibilities will include:
·        Global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
·        Office 365 applications and Windows 10 operating system support
·        Microsoft Active Directory and Office 365 Exchange Online management
·        Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
·        HP Workstation, HP Thin Client, Lenovo laptop management and support
·        Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
·        Mobile device (iOS, Android) support managed through MDM platform
·        Supporting video conferencing systems
·        Supporting Market Data Applications 
·        Basic Network troubleshooting
·        Minimum 5 years desktop support experience at hedge fund or investment advisor
·        Exceptional customer service with strong written and oral communication skills
·        Extensive understanding of desktop support standards and best practices including related hardware and software
·        Experience supporting mobile devices
·        Experience supporting remote users and troubleshooting remote VPN/VDI connections

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